Frequently asked questions
How will I receive my digital pattern?
Once payment is received you should receive an email with a download link to receive your pattern. If you do not receive your email after 24 hours please contact us at info@katnaboxcreations.com
Likewise, do not wait too long to download your pattern. This may result in the web link expiring, and your pattern will be lost.
I don't recognize the type of yarn used, what type should I use?
Researching the yarn online is highly recommended. Customers should always check their gauge with the intended yarn to use within a pattern. We use many different yarns for our patterns and try to use generic terms when defining types of yarn used. Such as light-weight yarn instead of Patons Grace.
What are the refund policies?
There are no refunds on all digital products. If the product purchased was a class, that purchase may be cancelled up to 24 hours before the class starts. We value our instructors and their time, so if a customer misses the class there is no refund.
I don't understand this pattern, how do I do X?
Google and other search engines is a powerful tool to help look up techniques you may not be familiar with. The difficulty level of each pattern is listed in all pattern titles so please read them. You may also email inquiries to:
How do I open this PDF File?
The customer will need a program to open and display the digital pdf pattern that they purchased. Adobe reader is free and a commonly used program to read PDF file types. Katnabox Creations does not provide IT support.
I don't like the type of yarn they suggest, can I use a different yarn?
Absolutely! Keep in mind that by changing the yarn, you will be changing the entire look of the piece you are making. Check your gauge, and adjust your pattern as needed.
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